hbazi Terms and Conditions

01 Introduction

These Terms and Conditions ("Terms") govern your access to and use of the hbazi platform, including the website at hbazi.live, any associated mobile applications, and all games and services offered through the platform. By registering an account on hbazi, you confirm that you have read, understood, and agreed to these Terms in full.

hbazi is an online gaming platform operated for players in Bangladesh. The platform offers live casino games, card games, slots, lottery draws, and other gaming products. These Terms apply to all players regardless of which games they play or how they access the hbazi platform.

These Terms should be read alongside the hbazi Privacy Policy and the Responsible Gaming policy, both of which form part of the agreement between you and hbazi.

02 Eligibility

To register and use hbazi, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing hbazi from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or close family member of an employee of hbazi or any of its affiliated companies.
• You must not have been previously excluded or banned from hbazi or any related platform.
• You must be registering on your own behalf and not on behalf of any third party.

hbazi reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposited funds will be returned to the payment method used for the original deposit.

03 Your Account

Each player is permitted to hold one account on hbazi. Creating multiple accounts — whether under the same name, the same payment method, or the same device — is a breach of these Terms and will result in all associated accounts being closed and any balances being forfeited.

When registering on hbazi, you must provide accurate and complete information. This includes your full name, date of birth, and contact details. hbazi may request documentation to verify your identity at any point, including before processing a withdrawal. Acceptable documents include a national ID card, passport, or driving licence.

You are responsible for:

• Keeping your hbazi login credentials confidential.
• All activity that takes place on your account, whether or not you authorised it.
• Notifying hbazi immediately if you suspect unauthorised access to your account.
• Keeping your contact information up to date so that hbazi can reach you when necessary.

hbazi will never ask for your password via email, live chat, or any other channel. If you receive a message claiming to be from hbazi and asking for your password, do not respond and contact support immediately.

04 Deposits and Withdrawals

hbazi accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. hbazi does not accept deposits from third-party accounts. If a deposit is received from an account that does not match your registered name, it may be reversed and your account may be suspended pending investigation.

Minimum and maximum deposit amounts are displayed on the deposit page within your hbazi account. These limits may change from time to time and the current limits shown in your account always take precedence over any figures mentioned elsewhere.

Withdrawals on hbazi are processed to the same payment method used for your most recent deposit. The minimum withdrawal amount is displayed in your account at the time of the request. hbazi aims to process all withdrawal requests within ten minutes during normal operating hours, though some requests may take longer if additional verification is required.

• Withdrawals will only be processed after your identity has been verified.
• hbazi reserves the right to request supporting documentation before releasing any withdrawal.
• Funds that were deposited as part of a bonus offer may be subject to wagering requirements before withdrawal is permitted.
• hbazi does not charge fees for standard withdrawals, though your payment provider may apply their own charges.

05 Bonuses and Promotions

hbazi offers bonuses and promotional offers to both new and existing players from time to time. Each bonus or promotion is subject to its own specific terms, which will be displayed at the time the offer is made. The general rules below apply to all bonuses unless the specific promotion states otherwise.

• Bonus funds are credited to a separate bonus balance and cannot be withdrawn until the applicable wagering requirement has been met.
• Wagering requirements specify how many times the bonus amount must be wagered before it converts to withdrawable cash.
• Not all games contribute equally to wagering requirements. The contribution percentage for each game type is shown in the individual bonus terms.
• Only one bonus may be active at a time unless hbazi explicitly states otherwise.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonus offers through systematic play, multiple accounts, or coordinated wagering will result in the bonus being voided and the account being reviewed.
• hbazi reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice.

06 Gameplay Rules

Each game available on hbazi operates according to its own set of rules, which are accessible from within the game interface. By placing a bet on any game, you confirm that you have read and understood the rules for that game. hbazi is not responsible for losses that result from a player misunderstanding how a game works.

In the event of a technical fault during a game round — such as a disconnection, server error, or software failure — hbazi will attempt to resolve the round using the last recorded game state. If a round cannot be completed, the bet will be voided and the staked amount returned to your account balance. hbazi's decision on how to handle technical faults is final.

• Bets placed and confirmed cannot be cancelled or reversed by the player.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.
• hbazi reserves the right to void any bet that was placed as a result of a software error or incorrect odds display.
• Live dealer game results are determined by the physical outcome of the game as dealt by the dealer. In the event of a dispute, the video recording of the session is the definitive record.

07 Fair Play

hbazi is committed to providing a fair gaming environment for all players. All games use certified random number generators or live dealer feeds from licensed providers. The outcomes of games are not influenced by your account history, your deposit amount, or any other factor outside the game mechanics themselves.

The following activities are strictly prohibited on hbazi and will result in immediate account suspension:

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using VPNs or other tools to circumvent geographic restrictions or account limitations.
• Attempting to reverse-engineer or interfere with the hbazi platform in any way.

hbazi monitors all accounts for patterns that suggest unfair play. If your account is flagged, hbazi may place a temporary hold on withdrawals while the investigation is conducted. You will be notified if this occurs and given the opportunity to provide clarification.

08 Responsible Gaming

hbazi takes responsible gaming seriously. We provide a range of tools to help players manage their activity on the platform. These tools are available to all account holders at no cost and can be accessed from your account settings at any time.

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit into your hbazi account.
• Session Reminders: Receive a notification after a set period of continuous play.
• Self-Exclusion: Lock your account for a period of your choosing — from 30 days to permanent exclusion. During self-exclusion, you will not be able to log in or create a new account.
• Reality Checks: Periodic on-screen reminders showing how long you have been playing and your net result for the session.

If you believe your gambling is causing harm to yourself or others, please visit the Responsible Gaming page for more information and support resources. hbazi encourages all players to play within their means and to treat gaming as entertainment, not as a source of income.

09 Privacy

hbazi collects and processes personal data in accordance with its Privacy Policy. By registering on hbazi, you consent to the collection and use of your personal data as described in that policy. The Privacy Policy explains what data we collect, how we use it, how long we retain it, and what rights you have in relation to your data.

hbazi will not sell your personal data to third parties. We may share data with payment processors, identity verification services, and regulatory bodies where required by law or necessary to operate the platform. All third parties who handle your data on our behalf are required to maintain appropriate security standards.

10 Limitation of Liability

hbazi provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. hbazi will not be liable for losses arising from:

• Platform downtime or technical failures outside our reasonable control.
• Delays in payment processing caused by third-party payment providers.
• Losses resulting from a player's failure to read or understand game rules.
• Unauthorised access to a player's account where the player failed to keep their credentials secure.
• Any indirect, consequential, or incidental losses of any kind.

In all cases, hbazi's maximum liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

11 Changes to Terms

hbazi reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, hbazi will notify registered players via email or an in-platform notification.

Your continued use of hbazi after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting support.

12 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the hbazi support team. We're available 24 hours a day, 7 days a week.

• Live Chat: Available directly within your hbazi account — the fastest way to get a response.
• Email: [email protected] — we aim to respond within a few hours.
• FAQ: Visit the FAQ page for answers to the most common questions about hbazi.

For questions specifically about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page or contact support directly. All responsible gaming requests are handled with priority.