hbazi Privacy Policy

01 Introduction

This Privacy Policy explains how hbazi collects, uses, stores, and protects the personal data of players who register and use the hbazi platform at hbazi.live. It applies to all players regardless of how they access the platform — whether through a mobile browser, desktop browser, or any hbazi application.

hbazi is committed to handling your personal data responsibly and transparently. We collect only what we need to operate the platform, process your transactions, and comply with our legal obligations. We do not sell your data, and we do not share it with parties who have no legitimate reason to access it.

This Privacy Policy should be read alongside the hbazi Terms and Conditions and the Responsible Gaming policy. Together, these documents form the full agreement between you and hbazi.

02 Data We Collect

hbazi collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third parties such as payment processors and identity verification services.

The categories of data hbazi collects include:

hbazi does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

hbazi uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your use of hbazi.

• Account management: To create, maintain, and secure your hbazi account, including verifying your identity at registration and during withdrawal requests.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering requirements and age verification rules.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so that we can offer appropriate support tools.
• Platform improvement: To analyse how players use hbazi so that we can improve the platform, fix issues, and develop new features.
• Security and fraud prevention: To detect and prevent fraudulent activity, account takeovers, and other security threats.
• Communications: To send you important account notifications, updates to our policies, and — where you have opted in — promotional offers related to hbazi.

04 Who We Share Data With

hbazi shares your personal data only where necessary and only with parties who have a legitimate reason to access it. We do not sell your data to any third party under any circumstances.

The third parties who may receive your data include:

• Payment processors: bKash, Nagad, Rocket, and any other payment service providers used to process your deposits and withdrawals. These providers receive only the data needed to complete the transaction.
• Identity verification providers: Third-party services used to verify your identity and age when required. These providers are bound by strict data handling agreements.
• Game providers: Where games are supplied by third-party providers such as Ezugi, those providers may receive anonymised session data necessary to deliver the game. They do not receive your full personal profile.
• Regulatory and law enforcement bodies: hbazi may be required by law to disclose your data to government authorities, regulators, or law enforcement agencies. We will only do so where legally obligated.
• IT and security service providers: Companies that provide hosting, security monitoring, and technical infrastructure for the hbazi platform. These providers act under strict data processing agreements and cannot use your data for their own purposes.

05 Cookies

hbazi uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit hbazi.live.

The types of cookies hbazi uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to set them each time you visit.
• Analytics cookies: Help hbazi understand how players navigate the platform so we can identify areas for improvement. The data collected is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity and to protect the integrity of your account.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the hbazi platform. Clearing your cookies will log you out of your account and reset your preferences.

06 Data Security

hbazi takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and hbazi.live is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using industry-standard one-way hashing algorithms. hbazi staff cannot see your password.
• Access to personal data within hbazi is restricted to staff who need it to perform their job functions, and all such access is logged.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security reviews and update our practices in line with current best standards.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your hbazi account has been compromised, please change your password immediately and contact our support team. hbazi will investigate all reported security incidents promptly.

07 Data Retention

hbazi retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are based on legal requirements and legitimate business needs.

• Account data: Retained for the lifetime of your account and for five years after closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for five years after account closure or as required by applicable law.
• Support communications: Retained for three years from the date of the last interaction.
• Technical and usage data: Retained for up to 24 months in aggregated or anonymised form for analytics purposes.

When data is no longer required, hbazi deletes or anonymises it securely. If you request deletion of your account, we will action this within 30 days, subject to any legal obligations that require us to retain certain records.

08 Your Rights

As a player on hbazi, you have a number of rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected]. We will respond to all requests within 30 days.

Please note that some rights are subject to limitations. For example, we cannot delete transaction records that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain why.

09 Minors

hbazi is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on hbazi, please contact us immediately at [email protected].

Upon receiving such a report, hbazi will investigate promptly. If we confirm that an account belongs to a minor, we will close the account, delete the associated personal data, and return any deposited funds to the payment method used.

10 Changes to This Policy

hbazi may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, hbazi will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of hbazi after any update constitutes acceptance of the revised Privacy Policy.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how hbazi has handled your personal data, please get in touch with our support team. We take all privacy-related queries seriously and will respond as quickly as possible.

• Email: [email protected] — for privacy requests and data-related queries.
• Live Chat: Available within your hbazi account — the fastest way to reach us for general questions.
• FAQ: Visit the FAQ page for answers to common questions about your account and data.

For responsible gaming concerns or self-exclusion requests, please visit the Responsible Gaming page. All responsible gaming requests are handled with priority by a dedicated team.